Skip to content
Case management

Investigate and resolve alerts in one workspace.

Give compliance analysts a board, list, and detail workspace for every alert, with evidence links, tasks, notes, and a full timeline in one place.

A person assembling puzzle pieces beside a speech bubble, representing investigating and resolving a case
Investigation workspace

One workspace for every stage of a case.

A case carries everything an investigation needs: the evidence it was opened from, the work still to do, and the record of how it got resolved.

Board, List & Detail Views

Work a caseload the way your team actually operates: scan a board for status at a glance, work a list for throughput, or drop into a single case for full detail.

Evidence Links

Attach the transactions, customers, and records a case is actually about, so an investigation stays anchored to the alert that opened it.

Tasks & Notes

Break an investigation into assignable tasks and keep working notes alongside the case, instead of splitting that context across email or spreadsheets.

Timeline & Workflow Transitions

Every status change, assignment, and action is captured on the case timeline as it moves through a controlled workflow from open to resolution.

Workflow & ownership

Every case has a team and a named owner.

A case is never ownerless. Team and individual ownership are both required, so resolution accountability is explicit from the moment a case opens.

A case moves through defined states along a governed transition path, so status reflects real investigation progress rather than an open-ended free-text field.

Every case belongs to a team accountable for its resolution, so a case never sits without a group responsible for moving it forward.

Alongside team ownership, every case also carries a named individual owner responsible for progressing it day to day.

Closing, reopening, or exporting a case can require a second person to approve it, with a written reason recorded for the decision, and the person who made the request can never approve their own. Approval before closure is on by default and can be adjusted in case settings.

A legal hold can be applied to a case with a recorded reason, and a retention period set for each case type is fixed on the case when it closes.

Case reports

See your caseload's volume, ageing, and outcomes.

Step back from a single case to see how your whole caseload is performing: how much work is coming in, how long it's taking, and how it's being resolved.

See how many cases opened and closed over any period, how long open cases have been sitting, and how closed cases were actually resolved, without pulling the numbers together by hand.

A trend view shows how caseload and resolution speed are moving over time, so a growing backlog or a slowing resolution rate shows up early instead of after it becomes a problem.

Export the underlying figures to CSV for your own records, a management report, or a regulator, in the same place you already review your caseload.

Start a conversation

Ready to give every alert a clear investigation path?

See how a shared board, list, and detail workspace with mandatory ownership keeps every compliance alert moving toward resolution.

Request a demo